Privacy Policy

Confidentiality and Data Safety

Terms and Conditions of Personal Data Protection

We value our customers, safety and privacy of our customer data. In accordance with the Privacy Policy, we provide confidentiality of data for the purposes of processing and checking of entered personal data. Privacy Policy is periodically updated, therefore, we recommend you to review the content of the Privacy Policy from time to time. The operator of this website and data entered on this page is SIA “VMOBILE.LVl, Reg. No. LV40203132660, registered address: Gunāra Astras iela 8b, Rīga, LV-1082, Latvia

1. Collected Information

1.1. Usually, the following information is being collected:

• Name
• E-mail address
• Telephone number
• Any other information that you wish to share with us by phone, by e-mail

In some cases we may request additional documents to confirm your requests. During operations you perform on our website, the information may be collected and processed in the following ways:

1.2. The data on your visits, as well as any other resources that you use on our website is being collected. This includes, among other data, information on location, blogs, data flows and other information required for communication.

1.3. Any forms that you fill out on our website allow us to collect information regarding, for instance, registration for the receipt of information or filling out the requests.

1.4. We may collection information if, due to some reason, you address our employees.

2. Use of Cookies

2.1. Like most other websites, this website uses cookies. Cookie files are elements of information that the website sends to the web browser. The web browser saves them in a cookie file that is stored on the hard disk you your computer. Cookie files enable the visitor to navigate the website, and (where applicable) helps the operator of the website to adapt the content that they are developing to the needs of website visitors, and to raise the efficiency of user work. If the cookie files are not turned on, we cannot guarantee appropriate functioning of the website and actions of the visitors. Cookies used on our website do not collect personal information of the user, they cannot be used for the identification of the computer user and the data are not transferred to third parties.

2.2. The cookies used on this website are used as follows:

2.2.1. We use cookie files to protect our customers and prevent fraud. If the functionality of the cookies is not turned on, the user will be unable to gain access to this website on-line.

2.2.2. We use cookie files in our on-line application forms. If the functionality of cookies is not turned on, the user will be unable to use our services.

2.2.3. We also use cookie files to find out how users find our website and to examine the routes that they are selecting to access it, which helps us to improve the quality of services we provide to you. For instance, we use Google Analytics, a popular service of web activity analytics
offered by Google corporation. Google Analytics uses cookie files to help us analyse how visitors are using our website. You can find more information on the use of these cookie files at the Google Privacy website.

2.2.4. We use cookies to monitor and control of website traffic.

2.2.5. We also use cookie files to learn how efficient are the advertising campaigns and stimuli offered at our website. This helps us improve the design and structure of the website, the range of our offers and incentives.

2.2.6 We also use: “Facebook Pixel”. It is used by Facebook to provide a range of advertising services like real time sales from third party advertisers. More information on “Facebook Pixel” is available here: https://en-gb.facebook.com/business/help

2.3. The website uses two types of cookie files:

2.3.1. Session cookies. These are temporary cookie files that work only when the compute user visits the website (or, to be more precise, until the moment, when the visitor leaves the website and closes the browser). Session cookie files help your website remember actions that a visitor has made on the previous page, thus eliminating the need for repeated entry of information.

2.3.2. Persistent cookie files Persistent cookie files are stored on visitor’s computer after a visit to our website. These cookie files help us identify you as a unique visitor (by storing this information as a random number). How long the cookie files remain on user computer depends on the specific type of the cookie file.

2.4. Consent for the use of cookie files. Before you start using our website, we must receive your consent for the use of cookies. For this purpose, our website has a pop-up window, which informs you on the use of cookies and where you are asked to give your consent to the use of cookies by clicking “OK”. If you do not accept the use of cookie files, but continue to use the website, your use of the website is considered to be your consent for the use of cookies.

2.4.1. Checking and deleting cookie files. We do not use cookies to collect personal information on the user. However, if you wish to limit or block cookie files on our or any other website, you may do it by changing the settings of your web browser. Use the “Help” function of your browser to learn more about this function. To receive information on how to delete cookies from the browser of your mobile device, see the user manual of the device.

3. Use of Information

3.1. You agree that information that you provide to us will be recorded in electronic form and may be used for the following purposes:

• to contact you;

3.2. Any request that you send to our website or to our employees permits us to use the information provided by you on our products and services. With your consent, we may forward information on our products or services that you may be interested in to you.

3.3. In the event of any changes or improvements on the website, your information may be used to notify you on such changes.

3.4. We may communicate with current customers regarding products and services that are associated with services that the customer has used on our website before.

3.5. We may use data or permit third parties to use information that is not related to goods or services that you may be interested in. We or third parties may contact you only in the cases, where you have given your consent on the basis of information provided by us.

3.6. We or third parties are entitled to contact any new customer only if the new customer has given their consent to that on our website. We will forward information to you only if you have given your consent.

3.7. Anyone, who does not intend to give their consent to the use of their data by us or third parties is provided with an opportunity not to permit the use of data. We will delete your personal data from our contact information that is used for correspondence with third parties, as soon as we
receive your refusal to give consent for the use of data.

3.8. The information collected about you shall not contain data that can be used to identify you. Only statistical information will be forwarded to third parties. We will not disclose who are you, we will only provide our visitor statistics.

4. Storage of Personal Data

4.1. By forwarding your data for use, you give your consent for such data transfer and storage. We are taking all reasonable and necessary effort to ensure safety of your personal data in accordance with the Terms and Conditions of Personal Data Protection.

4.2. Information provided to us will be stored on protected servers. Transaction data have been encrypted for your safety.

4.3. You must understand that forwarding data over the Internet is not completely safe. We cannot guarantee complete data protection and safety, we only provide implementation of all reasonable measures for the protection of information that has been forwarded to us in electronic form. You are responsible for any electronic transfer of data.

5. Personal Data Processing and Transfer

5.1. In certain cases we may disclose your personal information to our affiliated parties, while guaranteeing that they will implement safety measures for the storage of personal information that are equivalent to the measures that we are implementing.

5.2. You give consent that the disclosure of information to third parties may occur in the following cases:

5.2.1. We may disclose information to prevent and to control fraud;

5.2.2. When processing and collecting data on the loan or other applicable payments that we are entitled to in accordance with the loan contract, we are entitled to provide your personal data to third parties - providers of payment processing services;

5.2.3. Your personal data may be processed, stored and transferred to third parties in accordance with the procedures and in the amount provided for by the contracts that you have concluded with us.

6. Links to Third Party Websites

Our website may process links to third party websites. These third party websites have their own terms and conditions for personal data use and protection, which you accept, when visiting the respective website. We shall not be held liable for the websites of third parties. Since we are not in control of the content of third party websites, our liability is limited by our website.

7. Accessibility of Information

In accordance with the Personal Data Protection Law, we are obliged to disclose information to you regarding your personal data that we are in possession of, as well as regarding natural persons and legal entities that have requested us to disclose and received from us your personal data within a certain period of time, except for the cases of exception provided for by the law.

8. Age

You must be at least 18 years old to submit a request regarding the receipt of our services.

9. How to Contact You

By visiting this website and providing your personal data and contact data, you agree to receive our commercial messages to your electronic means of communication. If you do not wish to receive additional commercial messages, you may refuse to receive them at any time by contacting us.

Responsible for the Policy is Valery Borovkov.

If you have any questions regarding personal data processing performed by “VMOBILE.LV” Ltd., send a message to our e-mail address: info@vmobile.lv

The present Privacy Policy was last updated on 1 February 2023.